Shipping policy

Shipping Policy

At DIWA Jewels, we are committed to delivering your order safely and on time.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard Delivery (India): 3–7 business days.

Delivery times may vary depending on your location and courier availability.

Shipping Charges

Shipping charges are calculated at checkout.

We may offer free shipping on selected orders or during promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your shipment.

Delivery Delays

While we strive to deliver every order on time, unexpected delays due to weather, courier issues, public holidays, or other unforeseen circumstances may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate. DIWA Jewels is not responsible for delays or additional charges resulting from incorrect or incomplete information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with our courier partner to resolve the issue as quickly as possible.

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.